Why the silence on the BT forum? I, as a frequent lurker, was put off by what was perceived as arrogance from the staff. Obviously, the attraction of BT is for Joe Homeowner to go there and ask a question, no matter how elementry that question is, and get a rapid, informative and thorough response from someone that deals with that situation everyday. Yes they received some ribbing, but no one was ever flamed out of the post. Try that same question at JLC and see how much information that poster would get.